Frequently Asked Questions
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How many travellers will be there as part of a group tour?
Can I extend my stay while on a group tour?
Where can I find information about all Veena World products?
Does Veena World book only Air Tickets?
Does Veena World process only VISAs?
Veena World does not do only VISAs for our guests. When you a book a group tour, Veena World acts as a facilitator for your VISA process and submits the VISA application on your behalf. In the case of customized holidays, Veena World facilitates the handling of the VISA process for a service fee. In all other cases, Veena World does not process only VISAs.
Is Veena World a passport agent?
Does Veena World book train tickets?
Where can I find the address of Veena World offices or Preferred Sales Partners?
You can find the address of Veena World offices or Preferred Sales Partners in the Contact Us section of the website. Here is the link: Contact Us
Can I join a tour midway or are part tours possible?
Does the tour itinerary change on tour?
Booking & Payment
Can I make the full payment for the tour or holiday in one go?
If not paying the entire tour amount at the time of booking, what is the registration amount to be paid to book a tour?
Is the registration amount paid to book a tour refundable?
What are the different payment modes for booking a tour?
To book a tour or holiday, you can pay by cheque/demand draft (in the name of ‘Veena Patil Hospitality Pvt Ltd’). Additionally, you can also pay by credit card/debit card/net-banking. A non-refundable convenience change of 0.5% of the transaction amount is levied on transactions done through credit card/debit card/net-banking.
Do you provide a Leave Travel Certificate (LTA/LTC) letter?
What should be the name in which the cheque for the tour is deposited?
What documents are required at the time of booking?
Can I book online?
Cancellation & Refunds
What is the cancellation policy for a group tour?
What is the cancellation policy for a customized holiday?
How long does it take to process a refund?
What is the mode of payment in case of a refund?
Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per the Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
What is the cancellation policy in case of a medical emergency?
What happens when Veena World i.e. the company cancels a tour?
In case of the tour being cancelled by the Company, a full refund of the amount paid by the guest will be processed within 7 working days of the cancellation of the tour. The refund will be paid by account payee cheque. Alternatively, the guest can opt to take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the Company's future tour.
Foreign Exchange (FOREX)
*As per availability of currency. We require following documents to sell forex to guest: (Note: if guest has booked the tour from Veena world then passport and air ticket is not required, as we already have a copy of it.) Documents marked * are applicable only for walk-in guests who have not yet booked tour with Veena World. For guests who have already booked with us, then above documents are not required to be submitted again, as you have already given the same at the time of booking. (except form A2, which we will give you once the forex transaction is confirmed)
A. Veena World selling the Currency to Guest:
US DOLLAR (USD) MALAYSIAN RINGGIT (MYR) THAI BAHT (THB) STERLING POUND (GBP) NEW ZEALAND DOLLAR (NZD) UAE DIRHAM (AED) EURO (EURO) SINGAPORE DOLLAR (SGD) CHINESE YUAN (CNY) AUSTRALIAN DOLLAR (AUD) HONGKONG DOLLAR (HKD)
B. Veena World buying Currency from Guest:
*As per availability of currency.
We require following documents to sell forex to guest:
(Note: if guest has booked the tour from Veena world then passport and air ticket is not required, as we already have a copy of it.) Documents marked * are applicable only for walk-in guests who have not yet booked tour with Veena World. For guests who have already booked with us, then above documents are not required to be submitted again, as you have already given the same at the time of booking. (except form A2, which we will give you once the forex transaction is confirmed)
When will I receive the air tickets for my Group Tour?
Can we web check-in after receiving the air tickets for our group tour?
Can we upgrade to Business class on a group tour?
Can we request for a wheel-chair at the airport?
What is the maximum baggage allowance to check-in and to carry on board?
Can we get adjacent or interconnecting hotel rooms on tour?
Is the WIFI facility available at all the hotels?
VISA & Insurance
Is travel insurance included in the Tour Price? What benefits does travel insurance offer?
What are the VISA procedures and what are the different documents that are required?
The VISA procedure and documentation vary for each country and is based on Consulate requirements. Veena World’s Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, Veena World will communicate with the guest through SMS & email.
How is the seating arrangement in the coach/bus/tempo traveller/car decided?
Seating arrangement in the coach/bus/tempo traveller/car shall be strictly as per the booking date i.e. the guest who books first will get the front most seat (excluding prime seats & seats allocated to tour managers) and so on. The seat allotment for a coach/tempo traveller shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats.
Can we book the front seats in a coach in advance?
Yes. Seat numbers 3 & 4 are reserved as Prime Seats and can be booked in advanced at an additional cost. Prime seats are subject to availability. The company reserves the right to allocate prime seats. If you have paid for prime seat but it is not available due to any reason, the company is liable only to refund the amount paid for such a prime seat.
Do you have doctors on tour?
Can we get a wheelchair on tour?
What things or clothes to carry on tour?
Can we skip sightseeings on the group tour? Will we get a refund for skipped sightseeings?
What types of vehicle is provided on a group tour?
For domestic tours we arrange air-conditioned/air-cooled coaches/Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guests, etc.
While on tour, can we keep our passport and currency with the tour manager?
Can we carry liquor bottles and cigarettes on tour?
Will we get wifi/internet connectivity on tour?
What type of food is served on a group tour?
Does Veena World have separate Jain/Vegetarian departures?
Will we get Jain food on tour?
If we are a big group, can you organise a separate vegetarian/jain departure for us?
How do I submit feedback about my experience with Veena World?
We would love to hear from you. To submit your feedback, we request you to write to us on [email protected]
What are Customized Holidays?
Customized Holidays are holidays for the individual traveller and not a group tour. A Customized holiday is created exclusively for you and your family or friends after discussing your likes, dislikes and travel needs. Whether you are travelling in India or around the World, our team will suggest and offer the best experiences and options, design your itinerary and book all travel services for you. . Here, you can pick and choose your travel dates, the pace of your holiday, style of accommodation, transfer options like scenic train journeys, private chauffeur driven cars, self-drive cars, cruises, private jets, shared coach transfers, shuttles etc., sightseeing activities and attractions from the must-do and must-see city tours, hop-on hop-off buses, adventure activities like jet boating, hot air ballooning, skydiving etc. and experiences like cooking classes, perfume making, sunset sailing etc
What are the inclusions of the customized holidays packages on the website?
Are all meals included in a Customized holiday?
Is the air ticket, visa, insurance included in the Customized holidays packages on the website?
Can we get a Veena World tour manager on a customized holiday?
What is a Holiday Design Fee (HDF) and when is it applicable?
Our team has created many suggested itineraries for your individual travel. In case, you do not choose the readymade holiday options on our website and would like us to tailor-make your holiday itinerary specifically for you, a Holiday Design Fee(HDF) will be applicable. HDF is charged as our team has to find all relevant information and create the holiday itinerary exclusively for you. This is a non -refundable fee of INR 1500 (inclusive of GST) per India Enquiry and INR 3000 (inclusive of GST) per World Enquiry & This fee will be adjusted in the booking amount if you book your holiday within 30 working days from the date of receiving HDF amount.
Why does Veena World charge a Holiday Design Fee (HDF)?
HDF is applicable where the enquiry has specific customisations and readymade packages are not available on website. As the Veena World team has to work on the itinerary, find all relevant information and design a complete product from scratch, the fee is charged for the time invested in designing the same.
What is the cancellation policy for a Customized holiday?
If Guest decides to cancel the tour for any reason whatsoever then s/he shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Cancellation charges will be calculated on your Holiday Price and it is based on the date of tour cancellation and services booked such as Air tickets issued on special fare , certain hotel reservations, cruises bookings are non refundable and full cancellation applicable.
Do Customized holidays have a price guarantee (price committed at the time of booking)?
The price committed to you at the time of booking will be honoured. In case of unavailability of your preferred services we will try to accommodate or book alternate services in the same price. However, if those hotels and other services are unavailable, sold out or you upgrade any services additional price will be applicable.
What are the documents required for a Customized holiday?
How to book the ready customized packages on the website?
After booking, when will we get a confirmation of services and the vouchers for our holiday?
Before our tour, when will we get our pre-departure details?
We strive to make the world accessible for each and every one!
Hassle free journeys with the expertise of our in-house Tour Managers.
Comfortable stay & transport, delicious meals and abundant sightseeing on every tour